The Problem
Reactive IT creates recurring business friction.
Slow support, aging systems, unclear ownership, and poor documentation create avoidable disruption.
- Repeated user issues
- Unclear vendor responsibility
- Aging hardware and software
- Poor asset visibility
- Inconsistent documentation
- No clear roadmap
What We Manage
Six Service Areas
Helpdesk and User Support
Fast, accountable support for employees, devices, Microsoft 365, applications, and access issues. Less frustration, better productivity, clearer ticket ownership.
Infrastructure Management
Management of servers, networks, workstations, wireless, and core systems. More stability, fewer recurring issues, better documentation.
Microsoft 365 and Cloud
User administration, licensing guidance, configuration support, and collaboration management. Cleaner access control, better licensing, improved user experience.
Backup and Recovery Support
Backup monitoring, recovery planning, and restore validation support. Better recovery confidence, reduced downtime risk, stronger continuity planning.
Vendor Coordination
We coordinate with software vendors, internet providers, phone systems, copier vendors, and other third parties. Less finger-pointing, faster resolution, less burden on leadership.
Lifecycle and Budget Planning
Planning for hardware refreshes, renewals, upgrades, and technical debt. Fewer surprise costs, better budget visibility, smarter technology decisions.
Operating Model
A support model with accountability.
Gatehouse provides structure, visibility, and planning around your technology environment.
- 8x5 support options
- Emergency after-hours support
- Remote and onsite support
- Ticket tracking
- Monitoring and maintenance
- Asset and lifecycle tracking
- Business reviews
- Technology roadmap planning
FAQ